Warranty
Custom Headphone Cables offers a 5-year warranty on all products, covering defects in materials and manufacturing.
It’s frustrating to hear about cables from other brands failing under normal use — something that shouldn’t happen with a well-designed product. That’s why we are committed to long-lasting performance and reliability, backed by a straightforward warranty.
Our 5-Year Free Repair or Replace Warranty covers craftsmanship and manufacturing defects. If your cable encounters an issue for these reasons, we will repair or replace it at no cost.
Please note the following exclusions to our policy:
- Damage caused by accidents, pets, or undue strain, such as sharp tugs or excessive bending.
- Wear and tear from heavy or improper use.
- Modifications or alterations not performed by Custom Headphone Cables.
If your cable qualifies under warranty, send it to our facility in Three Forks, MT, for inspection and repair. Customers are responsible for shipping to our location; we will cover return shipping so your cable comes back hassle-free.
The warranty applies to the original purchaser only and is not transferable in the event of resale.
Our Canare L-4E5C cables feature high-quality copper conductors and rugged construction to handle everyday use. You’ll find them impressively pliable for a shielded design — not flimsy like some braided styles — so you get flexibility without sacrificing protection. Studio or sofa, you can count on dependable performance from your Custom Headphone Cables.
Lifetime Coverage Includes:
- Adapters
- Extension Cables
- Solder joints on all products — the heart of your cable, guaranteed for life.