Refund policy

Returns / Refunds

At Custom Headphone Cables, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your custom headphone cable, we're here to make it right.

Every cable that leaves our bench is continuity tested and audio tested before it ships, so you can order with confidence.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all custom headphone cable purchases. If you are not satisfied for any reason, you may return your cable within 30 days of the delivery date for a refund or exchange.

Please note: All returns are subject to a 15% restocking fee unless the return is due to a defect or error on our part.

Conditions for Returns

  • The cable must be returned in like-new condition and in its original packaging.
  • Returns showing wear, damage, or modifications may not be accepted.
  • For any product returned with apparent damage, excessive wear, odors, or signs of use beyond normal inspection, Custom Headphone Cables reserves the right to refuse the return or impose a minimum 35% restocking fee at its sole discretion.
  • Returns or exchanges must be initiated within 30 days of the delivery date.
  • Please include your order number to help us process your return efficiently.

How to Initiate a Return or Exchange

  • Contact our customer service team.
  • Provide your order number and a brief explanation of the reason for the return or exchange.
  • Once approved, we will provide a return shipping label (if applicable) and instructions.
  • Once Custom Headphone Cables accepts your return, please send the item back within two business days using USPS tracked shipping, or the return request will be closed.
  • Return shipping costs are the responsibility of the customer.

Refund Process

  • Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • For orders shipped with free shipping, the original shipping cost incurred by Custom Headphone Cables will be deducted from the refund amount.
  • A 15% restocking fee will be deducted from the refund total for all non-defective returns.

If you're unsure which cable is compatible with your headphones or amplifier, please contact us before ordering. We're happy to help ensure you receive the correct cable.

Exchanges

  • If you'd like to exchange your cable for another standard product, we'll gladly help. Please specify your preference during the return process.
  • Exchanges will be processed upon receipt and inspection of the returned item.
  • A 10% exchange fee applies.
  • Exchanged items are considered final sale.

Defective or Damaged Items

  • If you receive a defective or damaged cable, please contact us immediately.
  • We will provide a replacement or refund at no additional cost to you.

Exceptions

  • Special-order products built from our Custom Lengths & Terminations pages or other one-off custom requests are made specifically for you and are not eligible for return or exchange once production has begun.

Customer Support 

At Custom Headphone Cables, we are committed to providing high-quality products and excellent customer service. If you have any questions or concerns regarding our return policy or your purchase, please don't hesitate to contact us. We are here to assist you every step of the way.